Service outage, customers with EU-based service – Incident details

Started

2023-05-15 at 12:01

Status

Resolved after about 7 hours

Impact

Operational

Affected

Haldor Education (Main service)

Haldor Guardians

Haldor Analysis and Follow-up

Resolved
2023-05-15 at 18:49
Resolved
2023-05-15 at 18:49
The previous malfunction is now resolved.
All services are working again.
Monitoring
2023-05-15 at 17:55
Monitoring
2023-05-15 at 17:55
Our services are up and running again, but as we still lack a final go-ahead from our service provider, there may still be disruptions.
Identified
2023-05-15 at 13:03
Identified
2023-05-15 at 13:03
The error is identified as a hardware-related error in the operating environment and work is underway to fix this. At the moment, however, no estimated resolve time can be provided.
Investigating
2023-05-15 at 12:30
Update
2023-05-15 at 12:30
Our service provider for the EU-based services is working on solving the problem. We'll get back to you when we have an estimate on the resolution time.
Investigating
2023-05-15 at 12:01
Investigating
2023-05-15 at 12:01
We are experiencing a service outage. The service is currently unavailable for customers with EU-based service delivery.
We are working to resolve the problem as soon as possible.

All systems operational