Service outage, customers with EU-based service

Resolved

Operational

Started over 3 years ago15/05/2023Lasted about 7 hours15/05/202312:0118:49UTC

Affected

Haldor Guardians

Haldor Analysis and Follow-up

Haldor Education (Main service)

Updates

Resolved
15/05/2023 at 18:49UTC
Resolved
15/05/2023 at 18:49UTC
The previous malfunction is now resolved.
All services are working again.
Monitoring
15/05/2023 at 17:55UTC
Monitoring
15/05/2023 at 17:55UTC
Our services are up and running again, but as we still lack a final go-ahead from our service provider, there may still be disruptions.
Identified
15/05/2023 at 13:03UTC
Identified
15/05/2023 at 13:03UTC
The error is identified as a hardware-related error in the operating environment and work is underway to fix this. At the moment, however, no estimated resolve time can be provided.
Update
15/05/2023 at 12:30UTC
Update
15/05/2023 at 12:30UTC
Our service provider for the EU-based services is working on solving the problem. We'll get back to you when we have an estimate on the resolution time.
Investigating
15/05/2023 at 12:01UTC
Investigating
15/05/2023 at 12:01UTC
We are experiencing a service outage. The service is currently unavailable for customers with EU-based service delivery.
We are working to resolve the problem as soon as possible.

Haldor AB - Service outage, customers with EU-based service – Incident details