Haldor AB - Missing roles in Haldor – Incident details

All systems operational

Missing roles in Haldor

Resolved
Operational
Started 9 months agoLasted about 8 hours

Affected

Haldor Guardians

Operational from 6:14 AM to 1:55 PM

Haldor Education (Main service)

Operational from 6:14 AM to 1:55 PM

Updates
  • Resolved
    Resolved

    This issue has ben resolved.
    Previously lost roles/school affiliation were gradually restored during the morning and done at 09:00 am (CEST).
    As students lost their student role/school affiliation, their guardians had problems accessing information.

  • Monitoring
    Monitoring

    We have restored a larger number of roles. The cause for the incident is under investigation.

  • Investigating
    Investigating

    A number of users have lost their "role" in Haldor Education, we investigate the causes and provide feedback as soon as possible.