Haldor AB - Service disruption in the guardian service – Incident details

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Service disruption in the guardian service

ResolvedDegraded performance412 hours 55 minutes

Affected

Haldor Guardians

Degraded performance from 9:33 AM to 6:49 AM, Operational from 6:49 AM to 2:29 PM

  • ResolvedUTC

    The issue has been resolved.

  • IdentifiedUTC

    The issue that caused users to log in again each time the app was opened has now been resolved.

    We are still working to resolve the remaining issues affecting the service for guardians.

  • InvestigatingUTC

    We are currently experiencing a service disruption affecting the service for guardians, including both the Haldor Parent app and vh.haldor.se.

    The disruption affects, among other things:
    - notifications in the app
    - users may need to log in again each time the app is opened

    We are working to fix the problem as quickly as possible and apologise for any inconvenience this may cause.