All systems operational

Service outage, customers with EU-based service

Resolved
Operational
Started 12 months ago Lasted about 7 hours

Affected

Haldor Guardians
Haldor Analysis and Follow-up
Haldor Education (Main service)
Updates
  • Resolved
    Resolved

    The previous malfunction is now resolved.
    All services are working again.

  • Monitoring
    Monitoring

    Our services are up and running again, but as we still lack a final go-ahead from our service provider, there may still be disruptions.

  • Identified
    Identified

    The error is identified as a hardware-related error in the operating environment and work is underway to fix this. At the moment, however, no estimated resolve time can be provided.

  • Investigating
    Update

    Our service provider for the EU-based services is working on solving the problem. We'll get back to you when we have an estimate on the resolution time.

  • Investigating
    Investigating

    We are experiencing a service outage. The service is currently unavailable for customers with EU-based service delivery.
    We are working to resolve the problem as soon as possible.